This issue was reported by @LadyGeek with it being reported that it appeared that certain regions in Wave 3 were unable to transfer out of their region with in the assigned time frame. These regions (Greenville and others) during the transfer window for wave 3 did not get the option to transfer.
This is not the customers fault. This is down to tech issues on Scopely’s side. What solution is there for these customers?
I’ve been advise through various post that @GR.Scopely is aware of the issue and it’s being investigated (last update on monday) but as you can see from the post quoted above, that post has now been closed with no further update.
There needs to be an honest response for customers in those regions that were affected. Again, it is not their fault that they were not able to transfer as per Scopely’s advised time frames as the option was never given.
Some customers left their factions and purchased transfer keys but have been abandoned by Scopely because they have failed to fix the issue for their customers so they could transfer.
This has direct knock on affect on Scopely’s Customers
Effected wave 3 customers who wanted to transfer are unable to do so
Arrangements between customers in affective waves to merge factions etc after months of negotiations has now fallen through which puts factions in jeopardy.
Arrangements with effecred individuals and other factions have been affected, again months of planning under the rules Scopely provided have now been wasted because Scopely did not open all wave 3 regions or whatever tech issue it was, as Scopely advised.
This could lead to possible retirements, the breaking up of factions, lost revenue and activeness of your customers on Scopely’s products.
Can Scopely pls provide customers with a response and solution with regards to this as it is Holly unfair that some customers have been allowed to transfer, but because of Scopely’s failures, others haven’t been able too.