UPDATED 10/17/19 4:37PM PDT
It is now safe for Factions to be transfered, please feel free to use the feature. If you do encounter this issue again, please reach out to Customer Support immediately.
We’re currently aware of a bug where factions are being lost when transferring between regions. Our team is working to correct this bug and restore factions to their owners and ensure that the faction’s league progress and assault tickets are restored.
At this time, it is safe for individuals to transfer but the faction transfer function should not be used until we provide notice that it is safe to do so.
Thank you for your patience.
TWD: RTS Team