Trouble with Support & Guarantee Epic on 40x Elite Char Tokens
after my last 5* received from the Elite Character Tokens, I stated to collect them in bundles of 10, and open them, so I could keep track of the Guarantee Epic pull result.
Last week I opened my 4th 10 pull, all from collected tokens over the past weeks. There should have been an Epic Char in this pulls as part of the Guarantee announced and discussed on these forums. I contacted customer support in game and had a lengthy discussion trying to described my issued. After many messages back and forth they seemed to understand me – posted the chars of my last 10 pull. And told me that there is no Guarantee Epic on Elite Char Tokens.
Who is right in this case? Customer support or the Forums? Who can I talk to (without drama) to look into this case?
Thank you for your help,