Transferred account to new device now lost game on a locked to 1 region account

Hi can anyone help transferred my game to new device but never received it instead got given a low lvl account which is locked to malbro region scopley are no help every time I try to chat with them a guy called Gerard shuts down my chat

Log back in on your old device

I also have kissanime this issue. DID i lose everything? or its just a letgo syncing issue? Help.

Doesn’t make a difference when I log in on old device still get this low lvl account my 125 account has gone,been advised it’s a transfer issue but scopley not playing game at mo, so many mistakes by them