Transfer account to a new device


#1

Hallo…i have a question… My old phone breakout and I can’t access my account in this one…I’ve install the game but it started in the beginning…how can I resolve this?


#2

If you connected account to facebook just log in with FB but if not you have to ask support for help.
@JB.Scopely


#3

I have facebook and I’ve tried that…but still doesn’t work…don’t know what else can I do…


#4

If you’ve ever made an in game purchase, contact support with a screenshot of the receipt & they will (eventually) connect your device to your old account.

If no purchase has been made & it wasn’t correctly connected to FB, then it’s lost I’m afraid.


#5

Just connect with support.


#6

Thanks…I have several purchases in the game and I can do that…
Do you know what’s the scopelly link to do that?
Thanks


#7

it’s in game, should be able to access it from the new game you started.


#8

I’m gonna try that…thanks a lot