Terrible customer service response - BEWARE


There was a “Raid energy + more” bag in shop and after buying the bag found out that it actually contained no chance at raid energy :joy: after contacting support I was told I am responsible for my actions :man_shrugging: Yet obviously they take no responsibility for falsely advertising a bad for fear of being unfair to other players when I am the only player impacted by this… absolutely disgraceful response from ROMEO.

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Did you screenshot the offer?


Yes I did and included the screenshot that showed I purchased 10… (20 starting limit, 10 remaining)

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Ok but are u fking color blind or what?

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I bought it straight away when saw raid energy + more at the bottom. The screenshot of details was taken after I purchased the bag.

Is wrong text… is either not plus.
So yes someone in bucketland messed things up
And definitvly not any raid energy

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I think they use old template and forget to change the content

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Scopely? Terrible customer service? No!!!

This can’t be right…

P.s. please see every thread posted for the last several years

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“We hope you understand our limitations”

Oh we do, we certainly do…

Keep surviving and spending - $_copely

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Yeah support even knows the truth!

I followed up with OP and this has been straightened out. Closing this thread - anyone who purchased this crate and would like it straightened out should open a (polite) ticket with support in game. If you continue to have problems with this crate after opening a ticket, you can let me know.

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