This is important. It’s not trivial. I’ve had to go back and forth with support for WEEKS to get back prizes that I earned simply because I watched too many videos before claiming the rewards. That’s a waste of my time, and it’s a waste of support’s time. I was able to get my prize back because I went directly to Andrea on the forums, and I that’s something that I despise to its core - a group of players with the same problem getting different results based on who at Scopely they know.
When Scopely tells you that you have 30 days to collect a reward, and then it disappears while you are using the feature as it’s intended to be used, that’s an issue. Failing to fix this issue for SEVEN MONTHS after it’s been reported erodes confidence in the team. I reported this back in March. Again, it’s a fairness issue. I know about the issue and can adjust my play according to what I know about the game. But it’s not fair that some players know about the bug because they read forums or have experienced it themselves or have been warned by factionmates about it. EVERY player should be able to play the game with confidence that when a reward shows up in their inbox and it says they have 30 days to collect it, it will be there 29 days from now.
Scopely has multiple teams working on code at the same time. To say that all other fixes need to stop because something more important has to be fixed first is short-sighted. Sometimes you take the low-hanging fruit first because it’s a quick, low-effort win.
Any issue like this that is clearly unfair to players is important.
Any bug in code that causes player frustration is worth reporting.