Stuck at loading screen

I have been trying to login, but the loading screen…Rick and Negan face to face…keeps getting stuck. It read that 209.0MB needs to be downloaded…but its starts over once it gets to 91%. I haven’t been able to login to receive my 70 daily coins that I paid for. A little upset, as I have invested money into this game. My user name is rgriego523, my faction is YUMMYTUMMY. thanks.

We had a similar error a day or two ago.

@rgriego523 @DukeNukem4ever Please contact our customer support by following this link so they can have a look at this particular issue for you.

Note: Remember to provide them your account code if possible. (you will find this code in the following format within your player profile in the game (XXX-XXX-XXX)](

Uninstall the game and download it again, i had the same issue, worked for me.

Has your issue been resolved?

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