Still no Garrett

broken-pos

#1

Still not received the 6* garrett. Had over 8k candles. Finally got a reply from support.


@JB.Scopely


#2

You sent them a ss of your 8k+ candles I assume?


#3

No, I didn’t take a ss. Surely they can check that though?


#4

Maybe they sent him to another region you play in?


#5

Only play in one region but I checked other regions I have accounts and nothing :frowning: I guess no garrett for me…


#6

Keep surviving


#7

Lol, always :slight_smile:


#8

Try to reinstall your game. i had the same issue with some rewards and this fixed the issue for me


#9

I have the same problem and support is a dead end. If they took 3 minutes to look at the account they could see the museum turn ins, but no dice.


#10

Tried reinstalling but no luck. Maybe uninstall and not even reinstalling will be best…


#11

It’s sad the response given pretty much acts like your situation doesn’t exist. Ignores the possibility that the job isn’t done.


#13

I have a thread ont he subject as well here: Tough Luck on rewards
@JB.Scopely popped in and said it was a misunderstanding and to ask support again. I would recommend contacting support again and following up here with your response. If support doesn’t respond or sends the same response, it should be shown here. This way we have a track of what is going on and the lack of support we are getting from support.


#14

Im in contact with support since the distribution of Garrett. Theyre still useless and not even understand what the problem is.
I got garrett sent to my old region and Its like im asking something from another planet.


#15

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