So @JB.Scopely how does it really work with you and “the team”? You seem to be the last person to know anything and I’m not trying to be mean here. Do they really not tell you anything that they’re doing? I can only assume that the lack of comments on some of the important threads here are because you simply don’t know the answer and dont want to give the incorrect information.
You are their frontline staff who is constantly kept in the dark, surely you must be fed up with it when you have to ask them for information rather than it being fed to you prior to something being done?