I’ve been a little hesitant to spend the time to get all this down as it does seem to fall on deaf ears. I will say that I am not a gamer. I’ve played several app-based games and I lose interest very quickly. But this game has always kept things interesting and as a first for me, I began to spend money on the game. Not a lot, under $50 a month, but having been doing this for over a year, plus 4 $100 coin buys, it’s a decent chunk of change. Quite simply, this is the best game I’ve ever played and I feel that it still is but it is also becoming very frustrating.
Scopely is a business and businesses need to make money. I get that. But if you don’t listen to your customer base, you lose customers and as a result, money. I work for a large company, the largest in its its industry. There was a time they were losing more customers than they were gaining. They researched why and implemented a plan to fix it. It’s still in progress but it’s still progress.
I read a lot of doomsday-type posts on the forums and a lot of good-bye posts before they’re removed. It’s obvious customers are unhappy, and from what I’ve seen, it won’t take major changes to fix things.
I will start with the introduction of 6-stars. Personally, I LOVE it. There are 2 issues though. One, lack of toons. We were given a list of about 12 toons that would be ascendable. One of those toons (Siddiq) was released shortly after the list was released. After that, nothing. For f2p and casual spenders, this is an issue that can affect the level up tourneys as we just don’t have the toons to level up. Plenty of ascendable toons have been released for the big spenders, but many of the big spenders are no longer spending. Why? Their premier 5-star toons are usually pretty easy to wipe out now, thanks to the 6-stars.
Resolution: Come up with a release plan that will make everyone happy and stick with it. It’s pretty easy. Week1 = Existing basic epic ie the remaining toons from the list you provided plus others like blue Governor, yellow Tyreese, Andrea, Clementine etc etc
Week 2 = Existing premier epics ie top tournament rewards and paid for toons such as Erin, Briana, etc
Week 3 = New premier recruit 5 STAR VERSION ONLY
I bold this as it is the 2nd big issue in regards to 6-stars. Like I said before, I understand you are in this to make money. But when you release an update, state that 6-stars will only be available via ascension and then within a couple months offer a chance to buy a 6-star, CUSTOMERS LOSE FAITH IN THE COMPANY.
I think a rotating release schedule could make all levels of players happy. I for one am currently sitting on enough medals to ascend 3 toons and enough fodder 5-stars to ascend 1.5 toons but don’t have any toons I want to ascend. I have Abraham, but I am just not a fan of his 6-star version. My problem should be the reverse. I have enough medals and fodder to ascend 1 toon right now and I just can’t decide which one.
If done right, I think these short and frequent tournaments can be a win-win for both players and Scopely. The problem right now is the milestones. The vast majority of players just cannot reach a 2 million mark for level ups over 3 days much less one. My current roster is maxed except for my new Dwight and unless I level up my fodder toons, I can barely participate (addressed above). However, when I was still leveling 3 of my 4 6-stars, I didn’t come close to the highest milestone. And had I not had 30 raid cans, I would not have been able to reach the 4200 final milestone in the current raid tournament.
Resolution 1 - Keep the very high milestones. There are players that can reach them, without cheating, albeit very rarely. Simply add more smaller milestones with current rewards. For example, 4200 raid points got us a hockey mask. Instead, give us a hockey mask at 2000, maybe a double holster at 2500, 2 masks at 3000 and 2 holsters at 4200.
Resolution 2 - Better, more precise themes for tournaments. Along with more milestones, the tournaments are for specific rewards. For example, one tourney all about ascension medals. Players like myself could skip it, or just use the free refills for low milestones and save our cans for the next one, which could be all about fodder ie Benedicts. I for one would be more likely to buy coins and/or offers for raid refills for things I need. There’s all kinds of options for themes - medals, fodder, 5-star tokens, 4-star weapon tokens, armory stuff tape/pks/spray paint/glue, special events ie Dwight and Turkey/Corn.
So changing milestones and streamlining rewards would allow players strategize which tournaments to hit hard IE SPEND and which ones to skip or just limp along to participate. That would require keeping up the Calendar, which for the most part Kalishane is doing a great job doing!
With this Dwight event, I admit you almost lost me as a paying customer. The lack of raid tournaments saved it. For the length of the event, I assumed, as did many players, that Dwight - like Ezekiel, Tripp and the choose your side toons - would be pretty easy to get. I got his rifle. I got enough barbed wire. But because my roster was maxed out, I was essentially alienated by the last couple level up tournaments (addressed above). So going into the faction tournament yesterday, short over 200 vests with just 4 days left, I was getting frustrated. I had decided if I did not get Dwight, I was done giving you money. Thanks to my 30 refill cans, I got him.
So my point of this - crap or get off the pot. If a toon or item is meant to be a free gift, even with lots of roadmaps and grinding, make sure we know. Be clear. Complete A, B and C and X is yours. It’s one thing if we don’t put in the time. Several faction mates lost out on Zeke, Tripp and/or Dwight/Jesus because they just didn’t put in the time. That’s on them. But to get Dwight, it shouldn’t have taken ridiculous milestones to get him. Flash roadmaps would have been a better, fairer option. The turkey/corn event was pretty clearly a pay-to-get event - 5 days with a short roadmap that would not reward with enough items. Items needed for sale in shop and offers. That’s totally cool, as I’ve said, you need to make money. Again, I am lacking 6-stars. I’ve got a team full of Liliths and 2 Shirleys. If I had a 6-star needing a Lilith or an Ulysses, I would have gladly ponied up to make sure I got the extra turkeys.
But with this Dwight thing, being over a month long, players completing every roadmap, engaged in all the tournaments and not getting him? That’s a for sure way to anger your loyal customer base. No chances (at least not yet) to buy wire/vests and if it were to have ended with me being a few vests shy of getting him. It would have completely changed my whole attitude toward the game.
Daily Rewards & Roadmaps
I’ve been a player since almost day 1. Because I am not a gamer, I am sure it took me longer than average to figure out the intricacies of this game. I sat with one tier 3 5-star on my roster for the longest time. But I never plateaued. I improved til I could complete the ultra rare roadmap to max him out, along with all the 5-stars that followed. I could never beat or compete with the big players, but I never felt completely left behind.
With the release of 6-stars, my experience with newer players has shown me that they don’t have that luxury. 5-stars have definitely saturated the game but there are players who still can’t get their 5-stars to tier 4. A few have a goldmine of ascendable that they just can’t ascend. I know of a couple who quit and a couple who had to go to a weaker faction because they just couldn’t keep up.
I know players have asked for this but 1-star anything, basic rewards and helper rewards needs an overhaul. 2-star stuff should be bottom. 3-star characters should only be found in basic rewards. They served their purpose in a 5-star game but have no real place in a 6-star game.
Resolution - 2 and 3-star toons should be for leveling up only. Simplify them. One 2-star for each of the personas, and one 3-star. Almost everything I get from basic rewards I sell. If I am leveling up a rebel, I’ll keep rebel 2-stars. That’s about it. Add more trainers and even rare 4-star toon drops.
Resolution 2 - New Player starter kit. I know new players get a couple toons off the bat. Come up with a basic starter team with core comic characters. You could even create a few to pick from. All 4-stars, one of each trait. 6-stars may look less intimidating for new players with a decent starting hand.
Resolution 3 - Get rid of Helper Rewards. If a faction mate uses our defense leader, give us 100 Elite Item tokens. So every 20 uses, we get a pull.
Daily Roadmaps also need updating. Shirts and gloves are the only reason I do most of them. The end rewards are hardly worth it. On Wednesdays, I don’t even bother with wood, I only have one material post with the maximum wood storage units at level 20 and I’m still constantly full. Roadmaps need a 3rd, harder level with higher rewards.
And I will echo the screams of the forums for elite and ultra rare gear more frequently.
I can’t speak for everyone. I have no plans of quitting. I have no issues helping Scopely make a profit as long as my return seems fair. I will spend for war cans and repair coins during war, if milestone rewards are good and reasonable. I will spend on survival road refills if completion and rank rewards are good. I will spend for raid refills if milestone rewards are good and reasonable. I will spend for world energy refills on high-cost gear roadmaps if I have toons that are not maxed that need gear. I will spend on world energy refills to farm for survivors for level-ups if milestone rewards are good and reasonable and I have toons that are not maxed that need leveling.
Thank you for taking the time to read.