Seriously problems with my account. I can’t launch my game 2 weeks already

Hi everyone! I’m Phoenix17, member of faction “Biohazard “. Last time I have seriously problems with my account: I can’t launch my game 2 weeks already. I just can’t play. I write to customer support every day, but my issue ain’t fixed yet. I really need help with my account. I hope Scopely managers/ engineers help me. My email is michail.y19@gmail.com. Michail.

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