Scopely refuses to compensate for lost torches

Yesterday when doing the torch roadmap on the final stage the game crashed immediately. I lost my 50 torches. Luckily I had enough leftover to finish the map but it cost me 100 torches. So I messaged in game support and they acknowledged the crash and lost torches… but are refusing to give me back my 50 lost torches. What sort of company does this? Any other company in the world (probably) gives refunds or compensation in some manner when a mistake happens. Why is scopely so stingy? I just want the torches that I worked hard to earn to be given back to me considering they are mine, I earned them, and they were stolen from me due to no fault of my own. This is no way to treat a long time player. @GR.Scopely

14 Likes

Well… you are not the only one.

1 Like

Scopely pretty much refuse to compensate for anything. Support’s go to is “we have forwarded your feedback to the appropriate team, but have no available information on when this will be fixed” and in the meantime, go fuck yourself.

4 Likes

This is tough to prove to from a support point of view. On one had yes your game could have crashed and caused the lost torches or you could have force closed the app to prevent yourself from loosing, you could disconnect from the internet, you could power down your phone. All would be considered an area to take advantage of knowing you are about to loose a stage so you quit.

2 Likes

Except the torch map is super easy haha.

1 Like

Who loses on the torch map?

[ETA: The current torch map. Back when it was the torch part of the Pete map, it was quite easy to lose, because it was mostly auto-play with a farming team except for one stage with current toons in the middle. If it caught you unaware, wasting some torches was quite possible.]

2 Likes

Also, I’m pretty sure Scopely is the one here with the poor track record of not providing compensation or treating customers fairly. I on the other hand, do not have a history of submitting false tickets or “trying to get one over” on scopely. All I want is what’s mine. Nothing more.

4 Likes

Here im pull mecer S and the game close ,im open the game again and im lost my coins and the toon and scopely say nothing in suport

I actually got them back! Just now I got a message and they indeed are back in my inventory. I guess I must have said something right in my angry response lol

2 Likes

welcome to Scopely

1 Like

Why do you think the game is crashing it happens to all of us its because you lose energys why they dont compensate is because thwy want you to use coins to buy new torches or cans

1 Like

Yeah. Same thing happened to me except I did a 10 pull and got 10 of him. :roll_eyes:

4 Likes

They dont refund you at the casinos if the machine malfunctions… :wink:

2 Likes

Same thing happened to my faction mate yesterday, crashed and he lost torches and support basically said, " to bad, so sad."

People who pressed the wrong team
New players

Man you should really consider changing your user name on the forum

I put in a ticket and they closed it… Without any compensation. Good luck

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.