Roadmaps not giving rewards

I have a recurring issue where running a roadmap does not give a pop-up showing a reward was given. Once this occurs on a single stage, the entire rest of the map will not give rewards, including in this case balloons at the end .

I made a video to send to support to prove it, since they have repeatedly denied this is occuring.

https://www.mediafire.com/file/jo3a1zh2pxfffz9/20190814_200528.mp4

Will update this post with their response.

@JB.Scopely , @GR.Scopely

Still trying to get some actual help.

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Update:

For once, support actually compensated the items I didn’t get. For anyone else with this issue, having video proof of a problem seems to be the way to get help.

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