Retrieve lost account due to phone breaking

How can you retrieve a lost account when your phone breaks, is not connected through fb and dont remember account code?
My boyfriend broke his phone last night and has been a medium spender and has had membership almost all the time through google play for 7 months approximately.

Is it possible to get the accound back on the new phone?

Yes, Google pay help you

Install the game on the new device, play through the tutorial until you can get to your menu option, then open a ticket with support in game (menu, options, support). Ask support to transfer your main account to this device. Include in game name, region, faction, and level. Attach a screenshot of a receipt for purchase.


In game support does not work for him or me.
I sent him this link instead :

Hope they can fix it soon, he is reslly demotivated right now.

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