Reporting Bug for QA guys


#1

@Shawn.Scopely and @Agrajag
Player name: Mamabear
Faction: Alpha Rangers
Region: Forsyth
Device: Galaxy Note 4
OS Version: 9.0.6.56027(268-7)
Platform: Have no idea what that is sorry
What I was doing: normal game play i.e. raiding, attacking in territories/SR/roadmap, collecting tokens/characters/rewards, or during war.
Happens every time?: not every time but for example yesterday lost 3 out of 6 raids due to bug
What bug is: game crashing, doesn’t matter if I’m using WiFi or mobile data.
What I’ve done on my end: contacted support, cleared cache, uninstalled and reinstalled, and say a little prayer to Ares before start each war battle that game won’t crash during that battle.
What else can I do? Like the game just getting tired of being defeated due to something that is out of my control.


#3

@ZiCura thank you if that’s it then android.


#4

i had the same problem. keep hanging n game need to restart or reconnect to work again, but the raid point is wasted. i try on note5 n pc, still same problem.


#5

Happens when I switch to “Cub’s” S3 Galaxy also


#6

@Shawn.Scopely and @Agrajag please let me know when you see this and if I did not answer all the questions to help get this fixed, also if there is anything else I can do on my end to make sure this stops.


#7

Hey @Mamabear. I took at look at your account and you’ve hit a few different crashes over the last few days. Unfortunately each of those crashes will require a separate investigation so I can’t give you an ETA on when we can have this resolved for you but we’ll do our best.


#8

I had the same problems several times during war. Wasted a lot of refills


#9

I’ve had the same types of crashes on mine as well. I crash in the middle of starting a stage. It’ll crash when I auto-play the map and I lose not just energy, but the faction mate I wanted to use as well. Is there a consolidated thread for this or should I create one myself? Can I give my account details here?


#10

I’m on iOS


#11

I’m also on Android.
player name: harleykins
region: worth
faction: dead moon rising
device: samsung galaxy 8 pro
android version: 4.4.2


#12

@Shawn.Scopely thank you for the answer, please keep me informed and let me know if there is anything I can do to help on my end.


#13

@Shawn.Scopely and @Agrajag still having issues with game crashing, have the latest update, cleared cache uninstalled and reinstalled. Gets very frustrating being on a world mission using a faction member to have game crash lose the energy and faction member bonus. Can I get some info on when it will be fixed


#14

This is going in 3 updates now with this problem of constantly kicking me out of my game


#15

@WalkerBait lost count of how many updates for me :cry:


#16

When you tap the button to start the raid does the screen barely start to transition and then freeze?


#17

@trustable just now I was doing roadmap, auto running it, in the middle of one stage that walker in the bottom right hand corner started spinning and game crashes. That happens at least 4 times a day doesn’t matter what I’m doing


#18

@Shawn.Scopely @kalishane @Agrajag is there anything I can do to make my game to stop crashing? Can one of y’all please give me an update? Thanks


#19

@Mamabear

One thing I would try is make sure you have other apps closed on your device. Maybe even delete some stuff off the device depending on how much storage you have available.


#20

This happens to me on a regular basis. Have also followed the basic steps offered by support.

when this happens to me @Shawn.Scopely it almost always coincides with one of by defence teams being kicked from a territory.


#21

There were some crashes resolved in the latest 9.1.1 release. We’ve got the logs from the crashes you’re hitting and they’ve been logged but I can’t provide a timeline on when they’ll be fixed unfortunately.