Recover his account unrelated to Facebook


Good evening everyone.
I do not know if the subject has already been created, but I try. One of my players no longer has access to his account because he lost his phone and did not link his account to Facebook. He is in panic. How can he do it?
Thank you


He will need to contact support with receipts of purchases he made in game, and his game account info. Then he will have to wait.
And wait.
And wait some more.


It is an option when you transfer an account (connected to FB, but you cannot enter) to the new game. But if an account is not connected to FB at all how could it help?