I purchased 2 snowballs the other day in my 2nd region, after missing out on them earlier sometime.
the first one went ok, but as I am sure Scopely is aware, my game crashed as usual since it crashes daily now. and I waited and I assumed the other purchase also showed up. so I finished using my world energy and switched back to my main region. and I had the purchase show up there. Where I had already collected Solange.
I tried to get support to transfer the purchase back to the region that it was made in, but we all know how helpful they can be, until I suggested getting a refund from google. They then said they could help and offered to do it for me.
Well I have waited and waited and waited, and with less than 14 hours left to collect, it doesn’t look like I am going to get another offer for the collection item, So I contacted support to have them refund the other item which I also no longer have a use for.
I tried explaining it to support, and maybe you guys actually speak or share info, but that’s 2 purchases that are getting refunded due to a programming error of some sort. And IF support had been more helpful or quicker in responding We might could have straightened things out before time has nearly run out, but I am not paying for something I can’t use.