It’s not communication for war being cancelled. It is Scopelys way of as they have advised of providing compensation for it being cancelled. A week later no less.
Please, we need to start listening to customers, yes some may use terms that may offend or seem to be attacking, but we must get to the root of why this is so. Removing the why, removes customers on going frustrations that they have had not for weeks or months but for YEARS.
A more customer focused mindset should always be at the core of any action and in turn that improves customer retention, profits and advertising.
This can be achieved by Scopely hiring professional staff who are trained and held accountable to proactively solve customers issues and if Scopely don’t know where to start, then hiring professional outside consultation.
Customers should never feel hated or of a nuisance as we feel now and through that may approach the company with disdain and mistrust. It’s up to Scopely, the company, It’s employees to change that.