Prestige rank 2 neagen is missing


#1

I am rank 9. I have the items but never received the actual character. Any help would be appreciated. Thank you.


#2

Have you asked game support? they know every pull you done

I remember I pulled mine in a different region was kinda pissed but got over it…


#3

If you collected prestige characters or items while in another region, they will be stuck in that region. This happened to me with prestige governers upgrade items.


#4

That happened to me with governer as well but I emailed support and they moved over the gear to the region with governer. They won’t move the character but they might move the gear.


#5

How do I contact support?


#6

in game. menu/setting


#7

After a message to support about moving the gear for my governer, they simply said no that is not possible.That was the day it happened, nearly a year ago.