Prestige rank 2 neagen is missing


I am rank 9. I have the items but never received the actual character. Any help would be appreciated. Thank you.


Have you asked game support? they know every pull you done

I remember I pulled mine in a different region was kinda pissed but got over it…


If you collected prestige characters or items while in another region, they will be stuck in that region. This happened to me with prestige governers upgrade items.


That happened to me with governer as well but I emailed support and they moved over the gear to the region with governer. They won’t move the character but they might move the gear.


How do I contact support?


in game. menu/setting


After a message to support about moving the gear for my governer, they simply said no that is not possible.That was the day it happened, nearly a year ago.