I’m no longer on Scopelys discord, however have seen in line chats that Scopely has introduced a Poll bot as per SS?
This facility, and in a much more constructive ways has ALWAYS been available on the forums. I have asked for over a year for real engagement using polls and direct B2C (Business to Customer) interactions.
In addition the forum allows for a topic specific discussions and feedback to occur.
Forum customers now being excluded from being able to partake in a Discord only poll? (still 1.5k users in the last 30 days on the forums, dispite Scopely doing everything to phase it out).
Regardless of the amount of customers who use discord, (4k I was repeatedly told) 1.5k users in 30 days is 1.5k customers.
Does are activity not matter?
MISSED FORUM OPPORTUNITY
The data and the concise format of the poll function on the forum, not only allows Scopely to ask multiple topic specific questions without it being a chore, but also to gather additional feedback/data in the form of post replies.
It also allows (lol like Scopely will ever do this), for Scopely to proactively engage directly with customers via a pinned poll post and find out more information and collect more nuisance data.
And this again, as been available on this forum as a tool for YEARS
In addition, I’m not sure who set out the questions but does Scopely realise that some customers may naturally be taking part in the battle pass event not out of choice, but because their in game actions happen to complete a mission. It might have been better phrased to say “Actively” taking part?
Lastly, Scopely may already have data on who has purchased a battle pass, but it might good to distinguish from those who are actively taking part in the premium potion to those who are actively taking part in the f2p potion.
If Scopely really cares about customer feedback, then they would be utilising all the tools available and directly engaging with their customers, consistently. It doesn’t have to be ad hoc if it is felt that it’s too hard to manage. It can be done by applying things like topic specific polls, Weekly or fortnightly Q&As, creating and actually engaging in topics of discussion… e.g. this week we will be focusing on X… we want to find out x, y, z which depending on the feedback may lead to furture in game changes.
Scopely can set the parameters of the feedback also, e.g. Please ensure that your feedback is clear, constructive and thought out, for example, If you don’t like a feature, instead of saying I don’t like it, give specifics, what features don’t you like specifically, what would, in your opinion be better etc. As only these feedbacks will be looked into further
And clearly state when the close time will be for feedback, you can engage more if Scopely needs more clarification or set a like as an acknowledgement of feedback that you are going to “take to the team”.
It really isn’t hard and once Scopely have a format established, it’s a simple copy and paste with a daily scheduled look into any feedback given.
And then Scopely can easily reference threads etc when advising of changes.
Things like this would show the community that Scopely are actively listening and engaging with the team, increases customer loyalty, engagement, retention and hence… revenue.
But as I end most of my posts. What do I know. I’m just a dumb customer