Not able to claim Axel

So I just finished the red kite roadmap and received 3 red kites. Before starting the roadmap I had 8 out of the 10 red kites needed to redeem Axel. After completing the red kite roadmap, I should have been able to claim Axel with 11 red kites in total. Can anyone help me with this? Thanks in advance.

Do you have wayland and ryker maxed?

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I do yes.

You won’t get any help here. Message support and ask them to check your account.

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Ok thanks

You sure you recived kites? Or you just finished roadmap without open crates in inventory?

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I’m on the third time of completing this map and got elite tokens every time. Joke of a map.

You only have 8 red flags also are you sure it is the right road map

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u sure u open boxes from roadmap ? and get required 2 red kites ?? or u get other stuff frim them bcz previous two times i did not get kites but thus time i got 4 kites

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Definitely shows your 2 RED kites short

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