New some help pretty much locked out

For some reason my game updated like 45 min ago and I dont have the survivors club on my account but when I go to log in the game it brings up a screen that has the survivors club logo and says processing and tells me to go to my inbox to collect my prestige points or something so I click the box off then not 2 sec later my game restarts and it’s a continuous loop of that idk how to contact support since I cant stay in game long enough to open a ticket

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