Asking this for a faction mate who isn’t registered here.
He’s in beta and has just gotten a new phone, sets it all up and downloads the latest beta release. Plays through tutorial and logs in to facebook as usual.
The game recognises he has logged in previously but then links his email to the new account.
On his old phone the account is accessible but now seems to be unlinked.
He’s also tried his brothers phone but whenever he logs in he is now presented with this low level noob account and is obviously reticent to try and link to the same previously linked email and potentially lose his account and have to deal with the sh!tshow that is support.
@kalishane any guidance would be welcomed here