My game is completely un-playable since February 2, and was not working correctly for a week before that. After nearly a month of getting useless generic responses to support emails (I contacted in-game support twice in the first week when the problem was milder, but since 2/2 I can’t keep the game open long enough to use in-game support) a friend put me in touch with JB on Line, and he told me to contact GR, which I did here 7 days ago but I’ve gotten no response
At the beginning (sometime around 1/26 or 27) it was just resetting whenever I tried to collect rewards from war or Survivor’s Club. Then, on 2/2 it began resetting on its own within 5-10 seconds no matter what I do. Anything collected in those 5-10 seconds reverts.
The problem happens across multiple devices (Android and Apple), but only when I link my account with Facebook. If I leave it on the baby account unlinked the game works fine. I’ve uninstalled the game, cleared caches and app data, installed the game on a fresh device, tried clearing Facebook data and it’s still the same. I missed the entire month of Survivor’s Club that I paid for (including the weekly rewards after the first 2) as well as login events and leagues. I’ve been removed from my faction due to not being able to play.
I’ve been playing for almost exactly a year, and spent several hundred dollars. I don’t want to walk away from this account and start over. Please help.