Missing Characters in my Roster


#1

Just before the most recent update, I pulled 4 characters from 5* tokens, seen in the attached screenshot. This is the first tough Governor I have ever pulled. The other 3 are duplicates. Later that same day, I updated the game and found that those 4 characters are no longer in my roster. I’ve tried multiple attempts to get in game support to simply give me back the characters that I earned. I’m attaching screenshots of some of the conversation. I don’t know what else to do. Anyone experienced a similar issue? Any suggestions on what I need to do to have this actually looked into rather than get an auto response?


#2

A few other people reported some sort of mysterious small roll back with the update.


#3

A lad in faction had said the same thing, strange…


#4

Pulling in @TayTron for visibility!


#5

Here is the other mention of a rollback with the update.


#6

There was definitely a rollback with the update. For me it was only a few minutes as I was running a roadmap. I had 1 energy and 4% left to level up before the update. After the update I had 16 energy and 12% left to level up. Ran the couple stages I did right before update and I was back to where I was before updating.


#7

I had a little rollback issue myself after updating, literally a few minutes too. Started a 2 hour scav mission, updated, rolled back to having no scav mission going. Not major, just annoying haha


#8

Thanks for trying to increase visibility of this issue. Support has stopped responding. Today makes day 6 since this happened and still have not received the toons. I’d take the 5* recruit tokens if the toons can’t be given back. Would have liked to level the toons I originally received during this level up.


#9

Resolved! Thanks!


New gun issues iOS
#11

I had an upgraded Isabel but it’s disappeared from my roster. I also leveled up Cletus to 30, but when I reopened the roster it was back down 29, the extra Cletus I used to level it up was still gone.


#12

I hope you will find another isabelle or cletus in worldmap :frowning: they are quit hard to get and sometime we get emotionnally involve with these toons :frowning: