From feedback from the faction I’m in and some solo and faction league chats, it appears alot of customers got caught out by the early ending of wk1 leagues, more specifically the Champions league finishing earlier.
It appears to of finished at 11am edt 4pm UK time.
However usually it finishes at around 2pm or 3pm edt 7pm or 8pm UK time ( may even be abit later.
That’s 4 to 6 hours possibly, earlier that it’s usual finish time.
I checked the season announcements, and blog and don’t see this change being communicated to customers.
Leagues and Champion arena has always ended later. The change of time SHOULD of been communicated prior to customers so they can manage their time of when to use there tickets.
Yes, some may say customers should of checked prior. HOWEVER, customers have been used to champion arena and leagues ending at a certain time and providing good customer service and understanding the customer journey, this should have been brought to customers attention.
As a result of a lack of this, I’m heating reports of customers, now not being able to redeem multiple tickets, some up to 10 or more.
I think a difference approach to the thought process and customer journey and how changes may effect customers, so what can Scopely do to negate any issues needs to be discussed internally so this doesn’t happen again.