@TayTron Unfortunately these posts have now been closed, however it appears from the latter one that Scopely did not have anyone in place to update the calendar in good time.
We as customers understand that their isn’t a CM who role includes updating the calendar at the moment, Most customer of the RTS product work and understand that it is hard when a member of the team leaves leaving their role and responsibilities vacant.
HOWEVER, what is usually standard in a company in such events is to make sure that major tasks are covered during a handover.
The updating of the calendar before arguments of, Scopely don’t need to do it and it’s subject to change is a monetising tool for Scopely. It give customers information to be able to plan ahead which may include spending alittle extra and is a wide practice from many similar mobile gaming platforms and is just good customer service practice as it improves the customer experience.
Due to this 3 main issues have arisen then should I hope be addressed by Scopely.
Who is actually listening to customers and what responsibilities have been passed over as a priority?
Are customers responsible now to remind Scopely of these duties?
Scheduling and WOC clashing, questions of preference?- Territories event has been scheduled between Weds to Friday. So far from reports up to 38 WOC have already moved to the WOC region. However two of the factions left to move are rumoured to be factions that are represented by PC members.
If this is the case then it may be reasonable for some customers to come to certain presumptions and should not be made at fault if they do so.
The whole issue however could and should have been resolved by Scopely simply organising their own responsibilities, especially during such an important time and taking some care and time of its construction so it does not conflict with existing events like WOC that’s been in the pipeline since last year.
I hope others will share their comments and concerns as the previous posts were close prematurely before they could be expanded upon as other customers were doing, and can lead to the beginning of an open and respectful discussion between Scopely and their customers. If Scopely are unsure of what their responsibility are then I’m sure customers would be more than happy to create a priority list to ensure this doesn’t happen again