From release there has always been bad communication between players, ads, and the support staff.
Scopee states they are always looking for feedback to improve the game but rarely acts on the important topics.
Case and point was the miss information regarding the zero energy map. Rampant rumors where spread. There was no official announcement to players. It was just slid under the carpet.
Another point. Ages ago ads stated open 30 and get the featured 5*. The system did not work and users never got the rewards. Staff dealt with cases if they complainted and often did not give them the promised rewards.
In most of the problem cases support provides incorrect information. I was told ages ago I would be given the 5* and never did. After several back and forth communications. One saying again I would get the reward and the next saying it was a mistake and not possible.
Same goes for the zero energy road map and support giving completely wrong information. I was told it is still happening and just delayed.
Why is communication so poor? Is English a second language to scopee?