Kalishane, as a community manager please do something with useless support. I’m here just because I’m desperate to return my missing regional war rewards.
I’ll just put screenshots of my chat with support and screenshots I’ve been uploading to that chat. It contains all the required information about this case.
As you can see, support is not going to help me in any way that can really help! They just giving me non-relevant tips about my phone when it’s clear as a day that it’s a server but! Don’t you have a person that could fix those small bugs on your servers if you can’t fix the game itself? It would reduce a flood of hate about your support numerously! This is not the first time I’m trying to contact with support in different cases. And everytime their troubleshooting is the same - clear the cache, reboot your phone, we’re not going to fix server bugs!
And every time these bugs occur because of game reboot after too much activity is happening on territories! If I get multiple pop-up banners about territories game is crashing! It’s continuously going from day one of territories! Can’t your programmers fix it for such a long time? I heard from many players about it’s crashing because of territories! It spoiled my solo lvl up ones when I was going to win it. It’s just stopped giving me points in lvl up after crash. Support did nothing. It spoiled my SR many times when I got to play it again and again reviving my dead toons with drug kits that were not restored after crashes but toons were dead again and level was reset to beginning. Support did nothing again!
All these cases are making me want to quit! I love this game and want to continue playing it with a fantastic people I stick with. But me and my pals want you to do something with indifferent and useless support!
And please resolve my war rewards case. Hope to see some good news soon and thank you!