Jut contact support , they will help you solve the problem.
This phrase is said far to often and this is done mainly by people who have had very minor issues with the game in the past and they have helped them sort it out.
The support system is generally great for small issues or problem, like device changes etc. But the problem is with major issues they are utterly useless and the phrase we will take it to the team is said and often there is no follow up at all and the issue is forgotten about.
I have to examples here of some of my worst moments with support, and why when this is said it infuriates me as they were complete and utterly useless.
Back in October the 7th 2016 Viktor was released, at this time i decided to pull for him as there was also a sale on for coins, unfortunately there was an error on your part and the wrong coin pack was being offered and people who purchased this coin pack were shortchanged , upon complaints to support the issues was notified and the right coin pack was placed in the store ,and those who had purchased prior would get the missing coins allocated to their accounts within 24 hrs
The problem was i never received these coins, After contacting support multiple times and getting the run around i was told i had received the compensation.
These messages were taken a week after getting the run around and the log consistently being closed by support members, and this is there response
As you can see they claim i have received these coins and there should be no problems (except i hadn’t)
So i contacted them again and this time after the usual run around
I got this response, notice anything about it?
Support went from saying i had received the compensation to saying i wasn’t eligble for it, I responded by not only showing them proof of purchase within the required time frame
(i have proof but not posting here as has personal info on) ,but to showing previous support responses saying i was eligble and had already received it .
This was the final response i got from support - they closed the thread down and every follow up i tried was instantly shut down with the exception of one, the biggest insult was when they emailed me while i was waiting for a response to ask for feedback on how the support did, Just before they closed the thread down question unanswered.
This was another attempt when they simply ignored my question.
I tried to contact google for refund but as i was out the required 24 hr due to slow responses from scopley i was inelgible, and my bank weren’t helpful in the matter, and was unable to get a refund from it as they told me to contact the developer.
I was unable to pursue it any further after perforating my bowel later that month and scopley got away with it.
This is one example i have of many showing complete intolerance for the customer base , from the support system .If its not ignoring complaints , its giving out incorrect information (Duct Tape Guarantees Armory Success, its not a chance).
The System needs a complete overhaul and simply saying report it to support is a basic insult to the players, as nothing will be done