Ios kickout game at start

Hi, a friend has his account in a Ios dispositive and when he launch the game it closet it inmidiatly, any help or input?

Can you check what version of the game they are running (take a screenshot from the app or play store)

That´s the version, it happens in the phone and the emulator… my friend has sent the information to support but no solution and it has come almost a month with this problem