I think you folks need to work on your auto ban system in the following ways:
Making a warning system: atm you can be banned without warning or the reason of why you got banned. It would be better if ya made it so that folks get a warning before being banned with the reason why they got the warning.
Lower ban times: atm the only ban time i’ve seen is 24 hours. I suggest to lower it to 12 hours or maybe even 8 hours. The reason being getting a 24 hour ban (especially out of nowhere check point 1) will cause you to sit out the full event that’s going on which can cause you to miss out on: milestone, rank rewards and of course leveling your toons in general.
Making the bans reversible: atm once you get banned you are screwed. It says so on your own helpsite that you cant get unbanned. If you get banned without reason or because the autoban system made a mistake or in the current case you not knowing you did something wrong you will be banned without a chance of being unbanned.
These are the 3 points you should improve your autoban system with because you owe it to your customers/players, it will cause to have a more positive experience to them and of course when banned folks cant spent…