Today, as we began rolling out the new Survivors Club feature introduced with the game update 18.0.2, we experienced an issue causing the 5-Star ascendable Andrea character (gift with 7-day free trial) to require the incorrect upgrade gear items.
We’re currently pausing the Survivors Club feature rollout to address this issue. We’ll be updating the community throughout the course of the day with more information. We appreciate your patience. Thank you!
Update 11.21.18 / 11.20am PT
We’re in the process of changing Andrea’s specifications to the intended requirements. You may see in game that that her gear requirements are 999 Comic Books and 999,999 Legendary Medals. This is a temporary measure to quickly act on the current issue experienced with Andrea Club Edition. We’ll have more details to communicate in the next coming hours, as we’re actively working on this and will keep the community updated at each step.
Update 11.21.18 / 1.30pm PT
Throughout the day today, we’ll be making updates to the game that should correct the gear required to upgrade the Survivors Club Andrea. All players who obtained a Survivors Club Andrea at any point since the launch of Survivors Club will soon see their Andrea reset to the original 5-star Ascendable version, that requires Comic Books to upgrade.
For the players who have already used food, trainers, gear and other items to level up, upgrade and ascend Andrea, you will be getting back those items or items of equivalent value/use in your inbox within 48 hours.
We’ll keep the community updated with more information as we have it. Thanks again for your patience.