In order to better assist everyone here in troubleshooting and resolving gameplay issues, I wanted to reach out to the community on how we can work together to ensure issues are reported, investigated and resolved as quickly as possible. While not everything will be a quick fix, the more info we can provide engineering the faster we can identify and fix issues. To that end, here are some things to keep in mind when reporting bugs.
Oversharing on Bug Reports:
When reporting issues, please provide as much information as possible on the bug and your account. The more information we have about the state of the game when the bug occurred the better we can track down the issue. At minimum, the following can be incredibly helpful in helping us track down bugs.
What were you doing immediately before encountering the bug?
Does the bug occur every time?
If it occurs every time, what are the steps you take to make the bug occur?
Bugs vs Feedback:
While your feedback is always appreciated, it’s important that we make a distinction between Bugs and Feedback. Bugs are issues that impact the normal functionality of the game and prevent the users from engaging with the game as intended. Feedback is more subjective and relates to how the game itself functions. As an example:
Bug: X should do Y but it does Z.
Feedback: X does Y but I think it should do Z.
Hijacking Bug Threads:
As much as possible, please avoid bringing up new bugs in a thread about a different bug. This makes it very difficult to keep track of the incoming information and causes confusion during the investigation.