We know you don’t have the majority of staff working on a weekend, and too right, everybody is entitled to days off in the week.
But here’s the thing - when you release a new multiweek event, or change a fundamental piece of current gameplay (such as adding Hyengen cakes to the choice boxes) on a Friday, just before everybody goes home for the weekend, then there is nobody there to address the bugs and issues such as crashes etc. Currently we have the issue of; the wrong choice boxes being awarded in the Michonne event; crashes when opening particular boxes; some players still saying that they are continually getting the Secretary Guo adverts; players not achieving the FA mission for the Halloween event. When players create a ticket with support, they are getting generic ‘reply all’ responses from the skeleton weekend staff. This has happened event after event for a long long time now.
This leads to some anger from players who don’t realise that nobody will be at home to fix these things until Monday. It also leads to ridicule of your company, your devs and your communication department.
Everybody is entitled to their weekend, previous generations fought for this right with their Labour Unions, and as a self identified Democratic Socialist, I would never hold it against you. Go out (or stay in) and enjoy your weekend however you damn well like.
But for the love of Odin Scopely…
Learn to set multiweek events and changes to gameplay on a Monday and not a Friday. For your benefit as much as anyone else’s.