@kalishane Welcome to 2018! As you are well aware, the latter part of 2017 was an absolute bust for Scopely, and time after time promises were not kept (which would also be known as “Scopely lied” in a more common vernacular, but I know you don’t like that phrase, so I will relegate it to the subtext here), events were rolled out that ranged from grinding snooze-fests to repetitive snore-a-thons, spotted with an occasional war with an astoundingly lackluster reward that fell short of the mark of what the players’ feedback indicated was wanted. The one caveat being the Siddiq war, as that was actually the last war worth fighting for, and even that’s debatable, since he’s not truly a “unique” toon, but I’m not here to start a discussion on that.
What I would REALLY like to address is the utter LACK OF COMMUNICATION coming from anyone about legitimate concerns. I know, I know, you say that you are stretched over a myriad of duties and social platforms, and that you also have to address your PMs, but let’s get down to brass tacks here; you are the COMMUNITY MANAGER, and as such you should ADDRESS THE COMMUNITY, especially when there are several significant issues that are verging on the edge of sparking a revolt of a significant portion of your player base. If you are as social media savvy as your job title, and proclaimed duties allege that you are, then you are more than aware of the damage that can be done by the bad press that disgruntled and vocal players (CUSTOMERS) who are not getting the Customer Service and Information that they are requesting repeatedly can create.
So, what I am requesting, and also suggesting, is that you carve out a chunk of your day to stop responding to anything other than the most pressing issues at this particular time, and compose a Thorough, Well Thought Out, and Well Written Response in which you Directly Address the following:
- Albert’s Letter
- Apple’s New Policy on Odds and Scopely’s Status on Updating Pull System
- Rewards - Why are they still Hot Shit on a Plate after all the Feedback?!???
- Dates/Timeline for Old 5* Ascendable Releases
- Region Merges/Transfers
If the information is not readily available to you, take some initiative, and get it. That’s how businesses work; if you don’t have the answer, you track down the person that does, and hound them until you get the answer. Scopely is a CUSTOMER DRIVEN BUSINESS. You are the COMMUNITY MANAGER, so work to answer the COMMUNITY’S questions. Period.
You already have Andrea lurking around, ninja closing/merging threads and banning people, so rest your weary mind about that pesky task.
I implore you to make a RESOLUTION to be a better Steward to the TWD:RTS COMMUNITY in 2018 by focusing your attentions on the questions and concerns of the many. Less memes, less gifs, less cheeky remarks, and more substantial INFORMATION.
I firmly believe that if you take step, you can make a very profound impact on preventing, or at least doing significant damage control, on the imminent REVOLUTION. If you want to clean up the “Toxic Environment” that you talk about so frequently, you have to do your part, and stop pouring poison in the water.