Help me with account

hello, after device transfer to new phone (android to android) i get a feedback loop right after it confirms account transfer.

after the “your account has been successfully transferred” message pops up, the prestige collection screen begins, and before i can claim it, i am directed back to the main loading screen (the screen you see when game is updating), this continuously happens as long as i leave the game on

there is no operation i can do to circumvent or delay the loop, all i can tap is the “ok” button from account transfer

things ive tried:
uninstall/reinstall
delete cache and game data
delete play store cache
go back to old phone (does same thing now)

i can share a short video of the event if needed, but not sure how to attach video formats lol

please help?

Please open a ticket with support from the website. Give them your in-game name, faction, and region. Provide them a screenshot of a receipt for a purchase from the game.

https://scopely.com/customer-support