Help me please bug tutorial!

Hello

It’s been 24 hours since I no longer have access to my account, following a creation of a new account on another region, the game hangs in the tutorial and reboot at startup without I can go further.
The audience can not find a solution …
I tried several things in vain …
I missed the end of the Horde event, I’m missing the level up faction.

I know we are many in this case.
I’m waiting for a solution, thanks

Contact support in game

I would like, but he reboot at the same not 10 seconds

@JB.Scopely @GR.Scopely can you assist with the link to customer support for this person

1 Like

Https://scopely.com/customer-support

Hello I had already contacted the support via the link but thank you.

I still have no answer and sincerely I am angry, I will cancel the pass and stop trying to find a solution.

It’s been over 3 years that I play, I did not want to stop, but no one finds a solution or nobody is looking for it.

Thanks anyway. Bye

Hi there,

I contacted assistance but nothing happened.

My game crashed reset and reload all times. Im bugged in the begging tutorial.

I need help please

My account name: V[a]l
Region : Union
Faction : Les baltringues

I can provide others informations if needed

@JB.Scopely
@LadyGeek

Thanks for help me.

Regards,

Val

Hello
I am in the same situation, can not help me.
Can you give me the procedure to follow?
Thank you

@GR.Scopely

OK now I’m not in tutorial anymore but the game still crash and reload…

@GR.Scopely
@LadyGeek

did you do a transfer or just start a new region or account lost from cheating practices or just a crash all the time like i am having

I started in New region… Talinda from this forum got the same problem like me.

Go through customer support and open a ticket to get the issue addressed. Forums won’t get the job done.

I try’d scopely.com, I try assistance in-game… What I can do?

Hey guy,

Please contact support through Scopely’s website: https://scopely.com/customer-support/ or twdsupport@scopely.com.

GR

Hello, that’s what I’ve done many times unfortunately I’m still stuck it’s been 4 days now
Can you help me please?

@GR.Scopely @LadyGeek

@Talinda - Your issue is currently being looked at by the developer team.

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