Help me!My game crashed and i dodnt get rewards from hallowen whell!


#1

I claim my halloween tokens from war and from whell while i did this my game crashed and i didnt get any reward plese help!!!



plese help me @JB.Scopely
Player: drparadox
Region:Conecuh


#2


My roster after pull crash(i didnt saw what i pulled. only 5* tier 1 lvl 1)


#3

I’m sorry you had a crash and know it must be frustrating. Please open a ticket with the support team and they’ll look into it. JB really can’t fix this.


#4

Where i can do this?This is it?



@LadyGeek


#5

change the phones language to english if isnt, it helped me (this game is super bugged).


#6

are you sure you didnt get the characters from the wheel or from the message box?

i had a similar problem when i spent 2200 coins for a 10 pull on Ajax, the main thing i do is always level up my 5* one level so they go before benedicts in the roster so if it happens and crashes i can see who ive pulled.

That said, i know sometimes when it crashes, you do get new characters, and other times you get nothing, so go to to support and on the top right hand corner theres a little envelope or letter, paperclip to start messaging to them.

hope it helps and you get your pulls


#7

Note you can also reach out support through the web portal:
https://scopely.com/customer-support/


#8

this and i lock my 5☆, so when i get new ones i just tap sell so all the new ones are highlighted.


#9

nice idea, i just get fed up of unlocking them when i want them as 6* fodder lol


#10

Thanks i hope i got my tokens asap(or 5*davie instad? xdd) now i wait to respond from support


#11

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