Had to reset my phone, lost account. Help

bug

#1

So i had to factory reset my phone (not by choice) and whenver i try to link my account to facebook my orginial levelled account doesnt show up and im stuck on a level 1 prestige 1 account. I dont know my accpunt code, but I have everything else Scopley needs to get me back into my account. Please help @JB.Scopely @GR.Scopely


#2

If you have a recipet they should be able to help you. Even if its from the free trial SC. You have to message support and they tell you what they need.


#4

I went through this a few months ago. Contact support. Wait for response. Mine took 3 days :frowning: Have any purchase history screen shots, if you use line have a faction mate screen shot your profile. Name with rank, faction and rank in faction, prestige all the tabs on your game profile. They will ask you for account code I just told em I couldnt get in game to see it. Purchase history be it google apple whatever is gold. Took almost 2 weeks to get my account back though.


#5

Reach out to them with this email
http://scopely.mail.helpshift.com
Tell them your issue, attach account details along with receipt of previous purchases. They will hook you up with the account in few days.
Hope this helps


#6

Seems like you accidently unlinked your a count then linked it back to the level one account. Only thing you can do is to provide proof of ownership via a Google or Apple receipt. You’ll have to do this via in game support ticket


#7

Reach to them and give them all the info of the account


#8

You first said it took 3 days to get ur account back then again u said 2 weeks


#9

3 days for a response from when I first contacted support. 2 weeks total with communicating my info chats with support before I got my account back. If you read it says wait for response “Mine took 3 days”


#10

Thanks everyone. I was able to get my account back :slight_smile:


#11

Darn
7 char kiss my ass


#12

Yay! They were quick! You got lucky lol


closed #13

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