I posted about this in a different forum, but since I saw that someone else posted a week ago here about a very similar issue I realized it must be a bug, and not just a “me” thing so I think it belongs here. This is a wall of text, because it’s been a loooong issue.
My game has been completely broken for over a month. Since 2/2 it resets itself after 5-10 seconds no matter what I do. Somewhere around 1/26 or 1/27 it began resetting when I tried to collect the 3rd Survivor’s Club weekly reward or the rewards from that weekend’s war. Then on 2/2 the problem escalated.
I have uninstalled, reinstalled, installed on a fresh device, tried on multiple Android and Apple devices. I’ve tried clearing caches and game data. When I have my FB linked account open on another device the game insures fine with the default/tutorial account. Other FB linked accounts also work on these devices, so the issue is with my game file, not the devices.
My Survivor’s Club renewed on 1/28 and I was unable to play the game for the entire month, so at the very least I need a refund for that month. I first reached out to in-game support on 1/28, when the game was still only resetting when I tried to collect rewards. Beginning on 2/2 when the problem got worse I couldn’t access that anymore, so I tried using the e-mail support portal on the website and spent weeks just getting generic form responses.
I reached out to a scopely person on the line app and they told me to contact a different person, which I did in a message here, 10 days ago. I received no response to that, so I posted a thread in the help and guides forum and got nothing except a few suggestions to do things my past said I’d already done.
As I mentioned above, I noticed that someone posted here a week ago about having a very similar issue (theirs started right after they tried to subscribe to SC, but the same thing is happening in their game) so I followed instructions in the pinned post on how to report it in a message, but then I found out that the listed contacts are no longer scopely employees.
So now I’m here, with this wall of text. Thanks, please help.