So at the moment, several players in our region are experiencing crashes. Game closing, not the restart bug.
Some people are in the middle of a territory battle when this happens, some are trying to complete Survival Road tournament (24 hour tournament at that) and so this is what I consider to be a perfect opportunity to show some goodwill towards your customers.
We understand that shit happens, things go wrong. But when it’s not our fault and we are the ones paying, it causes resentment. This happens because we have never been compensated for this kind of thing, like other games do. A simple message with one of each refill to each player would go a long way. Super easy and this small gesture makes a huge impact.