@Opie dont worry about long messages I’m the same
I don’t have discord anymore as I was called out as being part of the problem for having it, although I had it before Scopely went on discord. But as the point was valid as contributing to it I took it off.
So I don’t know this information.
@snichols I was going from Opie saying that the deck issue they passed it on, it’s been noted and will be discussed as it shouldn’t happen… so was asking how as customers can we get to that point and how can we make better feedback so it strenghtens feedback for it to get to that position. Not that Opie had some power for them to act on it
Leading from @C.J message it does help, cos if @Opie is a mod and a mod on Forums as well idk? Then just giving info on how to provide constructive info so that if it’s not seen etc would help so it can be passed on for consideration.
Although I fear they don’t read anything still as there is no engagement from what I’ve thus seen on the forum and my own experience. and t
It’s just genuine questions cos I don’t know if anyone has been responded to who haven’t been a mod etc just a plain old dumb customer on the forum trying to give feedback and get some knowledge that it has been noted for further discussion so dumb customers aren’t repeating the same old feedback and feel like they are banging their heads on the wall cos no one from Scopely says anything.
@Opie on the point about multiple channels etc, but for a company not to actively engage with its customers, is that really a wise thing? I would understand the supplementary other forms of giving feedback, but I’ve not seen any CM actually create a topic and engage in that topic with their customers. I’ve not seen them create polls or ask for further clarification on feedback from customers.
Of course they aren’t gonna reach every customer and see all feedback, something will slip the cracks bit from the multiple posts I’ve seen, I’ve not seen any interaction from Scopely, the business to its customer and fostering and maintaining a b2c relationship, you can look on any companies ethos, is a primary aim. Palming off customers and making secondary and functions that only should be supplementary to the actual business engaging with its own customers, I’ve not seen many companies practice if at all. Regardless if it’s a mobile game or not.
Your gonna start having only a select amount of customers being responsible for the overall customer feedback on certain platforms for a billion dollars company and you as a company are going to lose sight of the customer because your in an echo chamber of just a select few customers. Maybe it’s just me. I’ve spoken with this with other professionals from Amazon, Groupon, Guinness World Records and other companies and while they believe it’s great to have secondary functions to gather customer feedback etc, primarily nothing beats a company actually interacting directly with their customers for multiple reasons that now I’ve made this post too long (sorry) I won’t go into here but it’s pretty obvious. But it’s kinda alienating and making customers becoming gatekeepers if u will when it shouldn’t be that way and customers are not employees. But just a dumb customer here.