Error content 2 (with using a transfer key problem since September)

Hi I’ve been in contact with support for 2 months and had an issue when using a transfer key from sumter to butler after a faction event and this is my major account connect with facebook too.

Old man rick
Moved from the shapeshifters
Using transfer key and had immediately been kicked out and error at the splash screen for 2 months. Please advise or any help possible?

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