Erro na minha conta de acesso

Não consigo entrar no jogo, está dando erro, fala que não tenho acesso a internet.
Vi que tem algumas pessoas com o mesmo erro, oq devo fazer?

@Durrigo - Please contact our customer support by following this link they can have a look at this issue for you.

Note: Remember to provide them your account code if possible. (you will find this code in the following format within your player profile in the game (XXX-XXX-XXX)](

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