Did not receive coins or pass from renewing monthly pass but was charged


#1

I tried renewing my pass yesterday and the game kicked me off right after I purchased the pass. When I logged back into the game, I received the 200 coins for the pass but the game kicked me off again. When I logged back again, the coins are gone and pass was not renewed. I tried contacting support and they said I purchased the monthly pass twice just seconds apart. How is that even possible? My bank statement says that I was charged for the purchases but I did not receive the renewal OR coins. Customer service then proceeded to tell me to contact google for the issue as they do not have the tools for payments? What? I didn’t even purchase through google, I purchased through iTunes. Who do I have to contact in order to get my coins and pass.


#2

Tagging @kalishane for clarity


#3

thanks!


#4

Check your email for the iTunes receipt, at the bottom in small font it says report a problem, click that and follow the instructions


#5

Wtf, the instructions just say keep surviving
:rofl:


#6

Ya but they don’t say that… and your not helping the situation or the OP


#7

Sorry, that was just another joke @s1acker6
I was hoping Kali would address it before the weekend…


#8

Thanks!