Player name: Vicky
Faction: ROGUE W-W REBORN
Device: Samsung Galaxy Tab A
OS version: Android 7.1.1
Game version: 184.108.40.206862[279-14]
On 7th of february I logged in and tried to collect my dayly doubloon but, as soon as I tapped the “claim” button, the game froze for few seconds and then restarted. I tried several times, but each time was happening the same.
I left it there and continued playing, thinking it might come around meanwhile and also to check if the game is working on other areas.
I finished the Ultra rare roadmap, I hit the 1.250.000 milestone on levelup event and the game worked fine. Then I went back to try and get the dubloon and it happened exactly the same. Every time I was trying to collect the dubloon, game was restarting and rolling back at the point before opening the “offers” tab.
I filed a ticket to the support team, explaining what is going on and asking for support on fixing the issue. After several messages, they said they checked my account and it shows I collected all my doubloons, but this is not true. I understand that the system shows that, but on 7th of february my doubloon expired without me being able to collect it and this can be proved if all (system, recruits and rewards, inventory) would be checked.
I live in Europe, so at this time here is Sunday, 11th february, 11:47 am and at this time, even if the system shows that i collected 11 doubloons, you will see that my account’s “recruits and rewards” shows that i only collected 10 rewards (instead of 11) and i have no doubloon left in my inventory, all this due to the missing doubloon that the system show as collected, but i wasn.t able to collect.
Hopeing that you will be kind enough to help me solve this issue,
Thank you in advance!