This may have been brought up a few times earlier, but I think it bears repetition. Since most of the events (tournaments) happen on the weekends, it would be a smart move to have at least one Scopely representative available to respond to and relay to the “Powers-That-Be” the players’ questions and concerns especially if there are any bugs, glitches or malfunctioning aspects of the game that would imply repercussions on the on-going events.
I am not privy to the inner workings of how Scopely management schedules work shifts but from the lack of response on the forums noted on weekends, it would seem that not many, if any, are on-site to monitor the events. Perhaps even employees taking turns in switching a weekday work day to a scheduled day during the weekend to address this would go a long way towards the betterment of the game. Again, I’m only offering feedback based on my own personal perception and this is in no way a criticism of anyone, rather a suggestion that might help improve everyone’s experience.
I’m not saying that the players expect the Scopely employees to work 24/7 but having at least a skeleton crew scheduled to mind the ship during weekend events would serve to improve the communication between the players and the game developers, as well as the general enjoyment of the game. I can only speak for myself but I find it extremely annoying if I encounter a bug in the game that affects my performance negatively in any weekend event and more often than not, this “feedback” would not make its way to the development team until the event is over, on the nearest weekday.
In a perfect situation, the game and the events would run 100% problem-free but unfortunately, in most cases they don’t. I understand the amount of planning and task-delegation involved in any live game but surely a solution can be found?
TL;DR: Weekend tournaments tend to be the “heavier” events and having a weekend staff to support the players in case problems affecting these events arise would go a long way to instil some goodwill from many of us.
Edit: Please let’s try to keep this thread on-topic and constructive, instead of destructive so it has no reason to be closed. Thanks, all. <3