I understand that what is expected of the Community Manager can be different from title to title, community to community.
What I experienced on other titles is different than here on TWD:RTS. And vice versa for you!
I want to focus on what’s most important – relaying important info when I can. (This includes everything from blogs, to social media graphics and posts, to livestreams (hope we can do this one day), to FAQs, etc.
The other most important thing is reporting your feedback to the team. I know this is touchy because for so long it wasn’t taken. I know you cringe when you hear “I’ll take it to the team.” However, this is literally my job – to report what you’re saying, to the team. This, combined with the first item are the most important. Absolutely. I agree.
However, I will not respond if I don’t have an answer 100% locked in. There have been times where I try to help, things change, and matters are only worse. So, to prevent any confusion – I will be responding when I can contribute 100%. (Or, to point you in the right direction.)
I can promise you I report everything you say and the biggest topics and points in conversation are priority #1 !
I know things move slower than we’d want, I know it would be preferred that every single bit of feedback is seen in-game right away. But! The best we can do as a team is make sure I’m getting the info you feel the most passionate about so I can relay it. Period.
That means that we should make it as accessible as possible. So it’s easy for the devs to see your most important thoughts and feedback at a glance, including myself so I can document it easier and get it in front of the team faster. This is the reason why we must follow rules and guidelines – to help improve this process.
The other reason is to make it so all feel welcome and treated with respect. That way, there is more involvement within the forums, more feedback, more engaging discussion, etc. But! to be apart of this forum – you must treat others the same. I want more of you on here, more devs on here – not less. So, let’s work together to make it a place players want to be to talk TWD:RTS and work together to improve things!
This is a tool. I understand you want to vent, you like to vent – for years, the forum was the place you went to vent – but violating the rules and guidelines while venting will go no where. It’s not helpful for our end goal as a team.
Now, if you feel the need to vent in any way you want – feel free to go anywhere else to do so. That is fine, and will allow this tool to become what it was meant to be in the first place – a way for us to improve the game.
I understand my answers get buried, I want to help fix that where I can. But, will I always have an answer? No. Will I be able to give approximate dates? Not often. Will I be able to help with support tickets? No.
Do I care what you have to say? Absolutely. Do I document it? Constantly. Do I say how you feel face-to-face with the team? Every day. Do I care how you feel and what you’re passionate about. Yes!
My promise to you is I will always do my best and I am the advocate for you. I am your voice. You, IUGO, Scopely, and I are all a team. Do we all want the game to be more fun, exciting, running smoothly, and something the players enjoy? Yes. Will everything everyone wants be made real – no. Do we consider how you feel about the game and what’s important to you? Always.
Let’s work together to make RTS better!
This is all me. No bullshit. I am here because I want to be.
Thank you to all who make the forums a better place day to day. Thank you to all who offer feedback and suggestions. I promise to always do my best for you and RTS!